Presenter:         

Beverly Freeman; Lead User Experience Researcher, eBay; USA

Title: Competitive UX Intelligence: A Primer
Day/Date: Thursday, July 11, 2013
Time: 11:00am - 12:00pm
Location:  Fairchild
Session Type: 60 Minute Presentation
Description:

Analyzing your competition can be quite informative and motivating.  Brands compare themselves based on strategies, market share, and feature sets, but what about the user experience?  In this talk, we’ll discuss the unique characteristics of competitive analysis from a UX perspective, ways to think about “the competition” beyond the obvious, and methods for competitive analysis.  We’ll also share frameworks for going beyond basic usability comparisons, and common pitfalls to avoid.

Audience: General
Track:  Research
Biography: Beverly Freeman focuses on competitive UX intelligence at eBay. Prior to eBay, she researched social, mobile, and shopping experiences at Yahoo, PayPal, and Intuit. The longer she’s worked in this field, the more she has come to appreciate the value of a good question. Beverly enjoys food-truck dinners and long walks in museums.
Key Words: Competitive analysis, comparative research