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Investing in the Future of UX
This year you’ll see a lot of fresh faces in DC at the UXPA 2013 Conference. We’re so happy to welcome more than 60 student attendees! It’s really important to UXPA as an organization to support and enhance the development … Continue reading →
Call for UXPA2013 Conference Session Chairs
This year I’m volunteering for UXPA 2013 as a Session Chair Coordinator. That means I’m scheduling session chairs for all of the sessions at the D.C. conference. Since I know you’re all going, I’m asking for your help. Please volunteer … Continue reading →
Presenter:
Fiona Tranquada; Design and Usability Center, Bentley University; USA
Donna Tedesco; Senior User Experience Specialist, MathWorks; USA
Title:
Moderator's Survival Guide: Techniques for Handling Common, Tricky, and Sticky Situations During User Research
Day/Date:
Tuesday, July 9, 2013
Time:
6:00 pm - 9:30 pm
Location:
Columbia 9
Session Type:
Half Day Tutorial
Description:
As moderators, we have to be prepared to face a number of common, uncommon, bizarre, and sticky situations. This tutorial will help both relatively new and experienced moderators identify the variables to consider when deciding how to respond to a situation, improve their ability to handle any situation they encounter, and practice techniques to keep their session as successful as possible. Attendees will role-play moderators, participants, and observers to get hands-on experience. Come prepared with situations you’ve always wondered how to handle, or situations that you wonder how you could have handled differently. Read a preview of this tutorial!
Audience:
UX Fundamentals/Novice Practitioners
Track:
Research
Biography:
Fiona Tranquada is a Senior Usability Consultant at the Design and Usability Center at Bentley University. She is co-author of “The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research” (publication forthcoming 2013, Morgan Kaufmann). Fiona has spent more than 10 years improving the user experience across many industries. She is Secretary for UXPA Boston and teaches in Bentley University’s UX Certificate program. Fiona received a BA in Professional Writing and Creative Writing from Carnegie Mellon University and an MS in Human Factors in Information Design from Bentley University.
