Presenter:          Jeffrey Ryan Pass; Aquilent; USA
Title: Web.gov: Observations About, Strategies Relating To, and Lessons Learned from the US Digital Government Strategy (and how they apply to the Broader UX Community)
Day/Date: Wednesday, July 10, 2013
Time: 11:00am - 12:00pm
Location:  Columbia 4
Session Type: 60 Minute Presentation
Description:

The Obama Administration’s 2012 Digital Government Strategy set a high bar for Federal websites, calling for the creation of “information-centric” and “customer-centric” sites and mandating “citizen-engagement.”

This presentation provides an overview of the Digital Government Strategy, discusses how it came into being, and provides specific examples of recent and ongoing work in support of the strategy from a number of federal agencies. It also considers how user experience (UX) professionals can advocate for the Digital Government Strategy and how they can put its tenants to work to better serve their clients (Federal or otherwise) and, most important, the digital content users.
Audience: General
Track:  Strategy, Government
Biography: Jeff Pass has a simple philosophy that he has honed over a 17-year career: present digital content in ways that are versatile, meaningful, compelling, and useful. He applies this philosophy to his work for the Federal Government, creating websites, intranets, and applications, and advocating for UX’s rightful seat at the table. Jeff has worn every hat in the UX haberdashery, but is especially keen on IA and usability. He is currently Lead User Experience Consultant at Aquilent.
Key Words: Usability, Digital Government Strategy, Collaboration, Lessons Learned, Citizen Engagement